Privacy Policy
Last Updated: January 15, 2026
Our Commitment to Privacy
Lumen Auto respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you use our luxury car rental services in Taiwan.
We operate in accordance with Taiwan's Personal Data Protection Act and maintain practices designed to safeguard your information while providing you with quality service.
Information We Collect
Personal Information You Provide
When you make a reservation or rent a vehicle, we collect:
- Full name and contact information (email address, phone number)
- Driver's license details and international driving permit information
- Payment information (credit card details for security deposit)
- Passport or national identification (for verification purposes)
- Emergency contact information
- Travel preferences and special requests
Information Collected Automatically
When you visit our website, we may collect:
- Browser type and device information
- IP address and general location data
- Pages visited and time spent on our website
- Referring website information
Vehicle Usage Data
During your rental period, we may collect information about vehicle operation, including mileage, fuel consumption, and general location data through GPS systems. This information helps us maintain our fleet and provide roadside assistance if needed.
How We Use Your Information
Service Delivery
We use your information to process reservations, arrange vehicle delivery and collection, provide customer support, and deliver the rental services you have requested.
Communication
We contact you regarding your reservation, send confirmation details, provide trip coordination support, and respond to your inquiries about our services.
Safety and Security
We verify driver credentials, monitor for fraudulent activity, maintain vehicle security, and ensure compliance with rental agreements and legal requirements.
Service Improvement
We analyze usage patterns to enhance our services, develop route recommendations, improve customer experience, and maintain our vehicle fleet to appropriate standards.
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
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Insurance Providers
We share necessary information with our insurance partners to maintain coverage for all rentals and process any claims that may arise.
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Roadside Assistance Services
Location and contact information is shared with roadside assistance providers when you request help during your rental period.
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Payment Processors
Payment information is processed through secure third-party payment systems that comply with industry security standards.
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Legal Authorities
We may disclose information when required by law, in response to legal processes, or to protect the rights and safety of our company, customers, or others.
Data Protection Measures
We implement appropriate security measures to protect your personal information:
Encryption
Sensitive data is encrypted both in transit and at rest using industry-standard protocols.
Access Controls
Only authorized personnel have access to personal information, limited to what is necessary for their role.
Secure Storage
Data is stored on secure servers with regular backups and security monitoring.
Staff Training
Our team receives regular training on data protection and privacy practices.
Your Rights
Under Taiwan's Personal Data Protection Act, you have the following rights regarding your personal information:
Right to Access
You may request a copy of the personal information we hold about you.
Right to Correction
You may request corrections to any inaccurate or incomplete information.
Right to Deletion
You may request deletion of your personal data, subject to legal retention requirements.
Right to Object
You may object to certain types of data processing, including marketing communications.
To exercise these rights, please contact us at privacy@lumenautogo.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
- Rental records: Maintained for seven years for tax and legal compliance
- Payment information: Retained only as long as necessary to process transactions and prevent fraud
- Marketing communications: Until you withdraw consent or request removal
- Website analytics data: Typically retained for 26 months
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please review our Cookie Policy.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. All renters must be at least 25 years old with valid driver credentials.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised.
Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@lumenautogo
Phone: +886 2 2738 5461
Address: 19, Guangfu South Road, Xinyi District, Taipei 110, Taiwan